Terms of Service

Last updated: August 23, 2026

These Terms of Service ("Terms") govern your use of the Aura Diary mobile application ("App") operated by Aura Hub ("we", "us", or "our"). By downloading or using the App, you agree to these Terms.

Where Aura Diary is available. Aura Diary is not currently offered in the European Economic Area, the United Kingdom, or Switzerland. If you are resident there, we are not selling to you, and these Terms are not an offer to you.

Wherever you are, § 6 (Your statutory rights) and § 21 (Governing law) contain protections you keep regardless of anything else in this document.

1. About the Service

Aura Diary is a personal journaling app with mood tracking, voice recording, AI-assisted writing, and optional encrypted cloud sync. The App is available on iOS, Android, and web.

2. Eligibility and age

You must be at least 18 years old to create an account. Aura Diary is not directed at, and may not be used by, anyone under 18.
If we learn that an account belongs to someone under 18, we will delete it and any associated data.
If you are the parent or guardian of someone under 18 who has created an account, contact us at support@auradiary.app and we will remove it.

We do not currently ask for your date of birth. Creating an account is your confirmation that you are 18 or over.

Why 18 and not 13. Aura Diary is an adults' product by design. It sells subscriptions and an in-app currency, it serves advertising on the free tier, and the Nigeria Data Protection Act — the law we are subject to — treats anyone under 18 as a child whose data needs a parent's consent. Rather than build around that, we have made it a service for adults.

3. Accounts

You are responsible for maintaining the security of your account credentials
You must provide a valid email address
One account per person — creating duplicate accounts is not permitted
You are responsible for all activity that occurs under your account

4. Free and Pro Tiers

Free tier

Unlimited journal entries stored locally on your device
Audio recordings up to 5 minutes per entry
Text entries up to 5,000 characters per entry
1 image per entry
7-day mood chart
3 tags per entry
Voice-to-text transcription, which runs entirely on your device
All export formats except the PDF book — Markdown, JSON, and the Full Archive (.zip, including your voice recordings), plus import of the same archive
2 themes included, and every other theme is purchasable with Embers (see § 9) or unlocked by reaching a level milestone
Streak shields, achievements, levels, quests and daily challenges
Ad-supported

Pro tier

All Free features, plus:

Encrypted cloud sync and cross-device access
Audio up to 30 minutes per entry
Text up to 50,000 characters per entry
8 images per entry
Full mood analytics (30 / 90 / 365-day trends, heatmap and year in review)
AI text polish, summaries, and weekly digests
Unlimited tags
All themes unlocked immediately, without spending Embers or reaching a milestone
A monthly allowance of streak shields
No ads
The PDF book export
Friends leaderboard and challenges

Things we want to be plain about

Getting your data out is free. Markdown, JSON and the Full Archive export, and archive import, are available on the free plan and always will be. The PDF book is a separately designed keepsake and is the only export that is Pro-only.
The accessibility theme (High Contrast) is never paid. It is not a cosmetic and we do not treat it as one.
Themes are not a Pro exclusive. Pro gives you all of them at once; a free user can obtain any of them with Embers or by levelling up. What Pro sells is immediacy, not exclusivity.
Streak shields are not a Pro exclusive. Free users can earn them from chests, level milestones, a limited number of rewarded ads per month, or buy them with Embers. Pro users additionally receive a monthly allowance.

Subscriptions and billing

Pro is available as a monthly subscription, an annual subscription, or a one-time lifetime purchase
Subscriptions are billed through the App Store (iOS) or Google Play (Android), or via Paystack (web)
Subscriptions auto-renew at the then-current price unless cancelled at least 24 hours before the end of the current period
You can manage or cancel your subscription at any time in your App Store or Google Play account settings. Cancelling stops the next renewal; it does not shorten the period you have already paid for
Deleting your Aura Diary account does not cancel your store subscription. Cancel it separately in your store account, or you will continue to be charged
If we change the price of a subscription, we will tell you before it takes effect and you may cancel

What happens when Pro lapses

Your data is never deleted when a subscription expires
Existing entries remain readable in full
New entries revert to free-tier limits (5,000 characters, 5-minute audio, 3 tags, 1 image)
Cloud sync pauses; existing cloud data is preserved for 12 months
AI features, full analytics, and the friends system become unavailable until you resubscribe
Themes you bought with Embers or unlocked by levelling stay yours. A theme you had only because you were a Pro subscriber is no longer selectable, but a theme already applied is never forcibly changed

5. Refunds

Purchases made through the App Store or Google Play are refunded according to Apple's and Google's own policies, and requests must be made to them, not to us. We cannot issue a refund for a transaction we did not process
Purchases made via Paystack can be raised with us directly at support@auradiary.app
Except where § 6 or another law gives you a right to a refund, payments are non-refundable

Nothing in this section limits any statutory right you have.

6. Your statutory rights

Nothing in these Terms takes away rights your own country's consumer law gives you, and where anything here conflicts with a right you cannot lawfully be asked to give up, that right wins.

In particular, whatever § 5 says about refunds:

If what you bought is faulty, or not as described, you are entitled to a remedy
If we fail to supply something you paid for, you are entitled to your money back
Your rights against Apple, Google or Paystack for a transaction they processed are unaffected

Immediate access. Pro and Embers are supplied immediately — Pro the moment it activates on your account, Embers the moment the balance is credited. By buying, you are asking us to start supplying straight away rather than after a waiting period.

If you think something you bought was faulty or was not what we described, email support@auradiary.app and tell us what happened. We would rather fix it than argue about it.

7. Your Content

You own your journal entries, audio recordings, and all content you create in the app
You grant us a limited licence to store, process, and transmit your content solely to provide the service. This licence exists so that we can sync, back up and display your own journal to you; it ends when you delete the content or your account
We do not claim ownership of your content and will never use it to train AI models
You are responsible for the content you create; do not use the app to store or transmit illegal content

8. AI Features (Pro)

AI features use Together AI's API to process your journal text
Text is sent to Together AI's servers for the duration of the API call only and is not retained
This is the one case where an entry is decrypted and leaves your device as readable text, and it happens only for entries you explicitly run an AI action on. See the Privacy Policy § 4
AI-generated content (polished text, summaries) is a suggestion — you decide whether to keep it
We do not guarantee the accuracy, quality, or appropriateness of AI output
AI features are subject to daily usage limits, which are shown in the app and may change with notice

8a. Custom AI Prompts

Pro users may create a limited number of custom prompts that modify how the AI Polish feature processes their text. By creating and using custom prompts you agree to the following:

Custom prompts must describe writing style, tone, length, or format preferences only
You may not write prompts designed to: (a) override AI safety guidelines; (b) generate harmful, violent, self-harm, sexually explicit, or illegal content; (c) extract or leak system instructions; (d) impersonate another person or produce deceptive content
Prompts that attempt to bypass safety measures will be ignored or refused by the underlying AI model without notice
We are not responsible for poor-quality or unexpected output resulting from a custom prompt you have written
We reserve the right to suspend AI features for accounts that repeatedly attempt to misuse the custom prompt system
AI-generated output is never a substitute for professional medical, psychological, legal, or safety advice. If you are in crisis, please contact a qualified professional or emergency services

9. Embers and virtual items

Aura Diary includes an in-app currency called Embers, and virtual items bought with it (themes, companions, cosmetics, streak shields and other consumables).

What Embers are

Embers are a limited, personal, non-transferable, revocable licence to use a feature of the App. They are not your property, not a bank balance, not e-money, and not redeemable for cash or anything outside the App
Embers have no monetary value. You cannot sell, trade, gift, transfer or cash out Embers or anything bought with them
Embers can be bought with real money, and also earned in the app for free
Embers do not expire while your account is open

Buying Embers

Ember packs are sold as one-time purchases through the App Store, Google Play, or Paystack
Embers are supplied immediately and, once credited to your balance, the purchase is final — subject always to your statutory rights in § 6
Prices are shown in the App before you confirm

What we can change

We may add, remove, re-price or change virtual items, and change what Embers can be spent on. We will not reduce a balance you have already bought
If we permanently withdraw an item you already own, we will replace it with an item of comparable value or refund the Embers you spent on it, at our option
We may change the rate at which Embers are earned for free. This does not affect Embers already in your balance

When your balance ends

If you delete your account, your Embers balance and everything bought with it are permanently lost, and are not refunded. The App warns you of this before you confirm deletion
The same applies if we terminate your account for a breach of § 12
If we shut the service down, we will give you reasonable notice and, where a balance was bought with real money and never spent, we will do what is fair and lawful in the circumstances

9a. Chests and randomised items

Some items arrive in chests, which award a randomised item from a defined set.

Chests are earned, never bought. A chest is awarded for writing a journal entry that meets an effort threshold, subject to a rate limit. There is no way to buy a chest, and Embers cannot be exchanged for one
Embers only ever buy a specific, named item. When you spend Embers you know exactly what you are getting before you confirm. Nothing you pay for is randomised
Streak shields are capped. Once you hold the maximum, a further shield from a chest is converted into Embers instead
Items from chests are subject to everything in § 9 above: no cash value, no transfer, lost on account deletion

10. Cloud Storage (Pro)

Pro users receive 2 GB of cloud storage for audio files
We will warn you when you approach 80% of your storage limit
At 2.5 GB, new audio uploads are rejected until you free up space
You can delete audio from old entries to reclaim space
Free-tier users' data is stored locally only; no cloud storage is used

11. Social features, display names and leaderboards

If you use the friends and leaderboard features (Pro):

Your display name and progress statistics are shown to other users you are connected with, and on leaderboards. Choose a display name you are comfortable showing to other people
Display names must not impersonate another person, contain slurs or harassment, advertise, or contain anything unlawful
We may change or remove a display name that breaches this, and may remove a user from leaderboards or the social features entirely
If someone's display name or conduct is harming you, report it to support@auradiary.app. Tell us what you saw and when, and we will act on it
Your journal entries are never shared through these features. Only your display name, avatar and progress figures are

12. Acceptable Use

You agree not to:

Use the app for any unlawful purpose
Attempt to reverse engineer, decompile, or extract source code from the app
Use automated tools to scrape or abuse the API
Attempt to gain unauthorised access to other users' data
Use the app to harass, threaten, or harm others
Circumvent subscription checks, paywall restrictions, or the Embers economy — including manipulating balances, chest outcomes, XP or leaderboard standings

13. Service Availability

We aim for high availability but do not guarantee uninterrupted service
We may perform maintenance that temporarily makes the service unavailable
We are not liable for losses resulting from service interruptions, to the extent the law allows
The app works fully offline for core journaling features; cloud features require internet access

14. Termination

You may delete your account at any time from within the app (Profile → Privacy & security → Delete account)
We may suspend or terminate accounts that violate these Terms. Where it is reasonable to do so, we will tell you why and give you a chance to put it right first
On termination, your cloud data is deleted as described in the Privacy Policy § 6 and on our Data Deletion page
Local data on your device is removed when you delete your account from that device, or when you uninstall the app
Deleting your account forfeits your Embers balance — see § 9

15. Reporting copyright or other IP infringement

If you believe content in the App infringes your intellectual property, email support@auradiary.app with the subject IP Complaint, and include:

What the work is, and proof you own it or act for the owner
Where the infringing content is
Your contact details
A statement that you believe in good faith the use is not authorised

We will review it and remove content where the complaint is well-founded. We may pass your complaint to the person who posted the content, and we may reinstate content if they successfully dispute it. We terminate accounts of repeat infringers.

16. Disclaimers

The app is provided "as is" without warranties of any kind, except those that cannot be excluded by law — if you are a consumer, you keep every statutory guarantee your country gives you
We are not a medical or mental health service. The app is a personal journaling tool, not a substitute for professional support, diagnosis or treatment. If you are in crisis, contact a qualified professional or your local emergency services
AI-generated content is not medical, legal, or professional advice

17. Limitation of Liability

To the fullest extent permitted by law, our total liability to you for any claim arising from use of the app is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) €50.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded. If you are a consumer, nothing in these Terms removes your statutory rights.

18. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision is severed and the rest remains in full force. Where possible, the invalid provision is replaced by a valid one that comes closest to its original intent.

19. Assignment

You may not transfer your rights under these Terms to anyone else. We may transfer ours to a successor in connection with a merger, acquisition or sale of assets, provided your rights under these Terms are not reduced. We will tell you if that happens.

20. Force majeure, waiver, entire agreement

Force majeure. Neither party is liable for a failure to perform caused by something outside its reasonable control — including outages at our hosting or payment providers, network failures, natural events, or acts of government
No waiver. If we do not enforce a right, that is not a waiver of it
Entire agreement. These Terms, together with the Privacy Policy, are the entire agreement between you and us about the App, and replace any earlier version

21. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, and the courts of Lagos State, Nigeria have jurisdiction.

Consumer carve-out. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live, and it does not take away your right to bring proceedings in the courts of your own country.

22. Apple App Store

If you obtained the App from the Apple App Store, the following also applies:

These Terms are between you and Aura Hub only, not with Apple. Apple is not responsible for the App or its content
Apple has no obligation to provide maintenance or support for the App
If the App fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price; to the maximum extent permitted by law, Apple has no other warranty obligation
Apple is not responsible for addressing any claim by you or a third party relating to the App, including product liability, legal or regulatory non-compliance, or consumer protection claims
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you
You confirm you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and that you are not on any US Government list of prohibited or restricted parties

23. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via in-app notification or email at least 14 days before they take effect. If you do not agree to a change, you may stop using the App and delete your account before it takes effect; where the change materially reduces what you have paid for, you may contact us for a pro-rated refund of the unused period.

24. Contact Us

For questions about these Terms:

Aura Hub Lagos, Nigeria support@auradiary.app https://aurahub.com.ng