Data Deletion Request
Aura Diary — Aura Hub
We respect your right to have your personal data permanently deleted. You can request deletion of your account and all associated data using any of the methods below.
Option 1: Delete from within the app (Instant)
This is the fastest way. The deletion is immediate and irreversible.
- Open Aura Diary
- Go to Profile → Privacy & security → Delete account
- Tap Delete account
- Read the warning, then tap Delete account again
- Type
DELETEto confirm - Tap Delete forever
You must be signed in and online. If the deletion cannot reach our servers, the app tells you so and nothing is deleted — we never report success while your cloud journal survives.
What gets deleted immediately from our servers:
- Your Supabase Auth account (login credentials)
- All journal entries stored in the cloud
- All mood data, tags, and settings
- All audio recordings and photos stored in cloud storage
- Your profile and avatar
- Your subscription record
- Your AI usage history and saved AI prompts
- Your friends list, friend code, and challenge history
- Your commitments, stats, XP history, and Embers balance
- All encrypted data keys (making any cached data permanently unreadable)
What happens on the device you delete from:
- The local journal database is erased — entries, moods, tags, settings and history
- Your voice recordings, entry photos and profile picture are deleted from the device's storage
- You are signed out and your on-device encryption key is destroyed
The one thing deletion leaves behind is the offline speech-to-text model, if you downloaded it. It contains none of your data — it is the same file for every user — and keeping it saves you re-downloading it. Uninstalling the app removes that too.
If you have used Aura Diary on more than one device, the steps above erase the cloud copy for all of them, and the local copy on the device you delete from. The local copy on each other device stays there — signing out does not erase it — until you uninstall the app on that device.
Before you delete: take your journal with you
Deletion is permanent and we cannot restore anything afterwards. Exporting first is free — Markdown, JSON, and the Full Archive (.zip, which includes your voice recordings) are all available on the free plan under Profile → Backup & data.
Option 2: Email request
If you no longer have access to the app or your account, email us:
Subject line: Data Deletion Request
Include:
- The email address associated with your account
- Your request to permanently delete all data
We will process your request within 30 days and send a confirmation email when complete.
What we delete
| Data | Deleted? | Timeframe |
|---|---|---|
| Journal entries (cloud) | Yes — permanently | Immediate (in-app) / 30 days (email) |
| Audio recordings and photos (cloud) | Yes — permanently | Immediate (in-app) / 30 days (email) |
| Mood and analytics data | Yes — permanently | Immediate (in-app) / 30 days (email) |
| Account credentials | Yes — permanently | Immediate (in-app) / 30 days (email) |
| Subscription records | Yes — permanently | Immediate (in-app) / 30 days (email) |
| Encryption keys | Yes — permanently | Immediate (in-app) / 30 days (email) |
| Local journal database on the device you delete from | Yes — erased | Immediate |
| Local voice recordings, photos and avatar on that device | Yes — erased | Immediate |
| Crash logs (Sentry) | Anonymised | Within 90 days |
| Analytics events (PostHog) | Anonymised | Within 90 days |
| Embers balance and everything bought with it | Yes — permanently, and not refunded | Immediate (in-app) / 30 days (email) |
| Payment records | Retained by App Store / Google Play / Paystack per their policies | — |
Notes
- Deletion is permanent and irreversible. We cannot restore your data after deletion, and neither can support — the encryption keys go with it.
- Signing out is not deletion. Signing out clears your encryption key from the device and ends the session; it leaves your journal on our servers and does not erase the local database. Only account deletion does that.
- Your Embers balance goes with the account, and is not refunded. Embers — and the themes, companions, cosmetics and consumables bought with them — are a licence to use a feature of the app, not property, and they end when the account does. This applies to Embers you paid for as well as Embers you earned. The app tells you your balance before you confirm. If you have unspent Embers you care about, spend them first. See Terms of Service § 9.
- Active subscriptions: deleting your account does not cancel your Play Store or App Store subscription. Cancel it separately in your store account settings before deleting, or you will keep being charged.
- Payment records: transaction records held by Apple, Google, or Paystack are subject to their own retention policies and are outside our control.
Contact
Questions about data deletion or your privacy rights: