Delete your account and data
Aura Business · Aura Hub · Last updated: October 5, 2026
You can have your Aura Business account, and everything our servers hold for it, permanently deleted. Choose one of the options below.
If you never signed in to Aura Business, our servers hold nothing about you: your books are only on your phone, and Option 3 removes them.
Option 1: Delete in the App (immediate)
- Open Aura Business.
- In Fern's chat, tap ⋮ (top right) → Settings.
- Tap Account & sync → Delete account.
- Read the message, then tap Delete account.
You need to be signed in and online. If the deletion can't finish, the App tells you and you can try again; it never reports success while your data is still on our servers.
Deleted from our servers straight away:
- your sign-in account (email address and password, or your Google sign-in)
- your profile and display name
- your businesses and their memberships
- the encrypted copy of your records: invoices, payments, expenses, bills, customers, suppliers, items, notes, your chat with Fern, bank-feed entries and history
- the encrypted pictures: item photos, your logo and pictures in your chat
- your businesses' encryption keys, which makes any leftover encrypted copy unreadable
- your subscription record
- your linked WhatsApp numbers and the messages waiting for your phones
- your monthly usage counts and rate-limit counters
What stays on your phone: your books. Deleting the account deliberately leaves them on the phone, so you don't lose them by accident. To remove them as well, see Option 3.
Option 2: Ask us by email (within 30 days)
If you can't use the App or no longer have access to your account, email:
support@aurabusiness.app, subject Data Deletion Request
Include the email address you signed in with, and say you want your account and all its data deleted. We may ask you to confirm the request from that address. We'll finish within 30 days and email you when it's done.
Option 3: Remove the books from your phone
- In the App: ⋮ → Settings → Erase everything on this phone → Erase. Every invoice, record and customer on the phone is deleted.
- Or uninstall the App, which removes everything it stored on the phone.
If you used Aura Business on more than one phone, do this on each one.
Before you delete: keep a copy
Deletion can't be undone, and we can't restore anything afterwards. Keeping a copy is free: Settings → Save a backup copy (all your books, as a JSON file) or export to CSV (payments and expenses). The backup copy refers to pictures by name and doesn't include the pictures themselves.
What we delete, and when
| Data | Deleted? | When |
|---|---|---|
| Sign-in account and profile | Yes, permanently | Immediately (App) / within 30 days (email) |
| Encrypted copy of your records and pictures | Yes, permanently | Immediately (App) / within 30 days (email) |
| Encryption keys | Yes, permanently | Immediately (App) / within 30 days (email) |
| Subscription record | Yes, permanently | Immediately (App) / within 30 days (email) |
| Linked WhatsApp numbers and waiting messages | Yes, permanently | Immediately (App) / within 30 days (email) |
| Usage counts | Yes, permanently | Immediately (App) / within 30 days (email) |
| Books on your phone | Only when you erase them or uninstall (Option 3) | When you choose |
| Requests to Fern's understanding online | Not stored by us; OpenAI and Google delete them on their own schedule | Within 30 days (OpenAI) / 55 days (Google) |
| Payment records | Kept by Google Play and RevenueCat under their own policies | Not in our control |
Good to know
- Deleting your account doesn't cancel a Google Play subscription. Cancel Pro in Google Play first (Play Store → profile → Payments & subscriptions → Subscriptions), or you'll keep being charged.
- Signing out isn't deleting. Signing out keeps your account and encrypted copy on our servers, and your books on the phone.
- Turning things off without deleting. You can switch off Fern's understanding online (Fern's profile), turn off bank alerts, or unlink WhatsApp, at any time, without deleting your account.
Contact
Questions about deletion or your privacy rights:
Aura Hub support@aurabusiness.app https://aurahub.com.ng/aurabusiness